December 2, 2022 — Nestlé Purina PetCare Company is recalling a limited amount of Purina Pro Plan Veterinary Diets EN Gastroenteric Low Fat prescription wet dog food due to a labeling error.
You can identify the mislabeled product by the UPC (38100 17599), production code (22581159 L4TR6) and “Best Before Sept 2024” date on the bottom of each can.
No other Purina products are impacted by this voluntary recall.
What Caused the Recall?
For a brief period on September 15, 2022, cans of a different complete and balanced adult dog food, Purina ONE True Instinct Tender Cuts In Gravy With Real Turkey & Venison wet dog food, were labeled as PPVD EN Low Fat in one of the company’s factories.
The mislabeled diet is safe to feed, but it is not the intended formula for dogs requiring a prescription Low Fat diet or who may have sensitivities to traditional diets or difficulty digesting fat.
According to the company…
We became aware of the issue after being contacted by several pet owners who observed the texture of food in their PPVD EN Low Fat cans was not the same as previous meals.
The mislabeled product contains chunks in gravy, while the correct product looks more like a pate consistency.
While we have not received any reports to date of illness or injury to dogs fed this mislabeled product, we are conducting this voluntary recall as a precaution.
The affected product was available by prescription only and distributed through veterinary clinics and other retailers with the ability to validate a prescription.
We have asked our veterinary and other retail partners to remove the affected product.
We also recommend that you discard any of the affected product you may have, and we will replace it as quickly as possible.
What to Do?
Purina recommends that pet parents discard any of the affected product you may have. And agrees to replace it as quickly as possible.
Consumers are invited to reach out to Purina with any questions. You may call 800-579-7733, Monday-Saturday, 8 am to 5 pm CT or via email at https://www.purina.com/contact-us.
Reporting Pet Food Problems
U.S. citizens can report complaints about FDA-regulated pet food products by calling the consumer complaint coordinator in your area.
Or go to the FDA’s “Report a Pet Food Complaint” page.
Canadians can report any health or safety incidents related to the use of this product by filling out the Consumer Product Incident Report Form.
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